Dear Mr. Murai,
I hope all is well. Apologizes for the deleay with all the shipments.
We understand that you had to delay the presentation of the products to your clients, and furthermore the damaged items delayed this even further. We also understand your frustration, especially you had paid in advance for the goods.
We will take this into consideration within next orders, and discount the freight and products as a compensation.
I have listed all the invoices into enclosed appendixes.
The pending items :
Warranty Lokki (There is 2 as an compensation)
Pending Sipuli orders.
UPS tracking for Sipuli order: 1Z15505V6792410219
Lokki order: 1Z15505V6790512658
Usually in 95% scenarios we have all the items in stock, and can ship in short notice. This summer period with renovation and Holidays caused some unfortunate delay. You can count for much faster deliveries in the future. Once again apologizes from our side.
Don’t hesitate to contact me for any additional information.